Our services
Team A5 support provide homeless individuals with housing, support and supervision
- We review referrals sent to us by agencies, complete assessments, risk assessments, support plans, conduct viewings to ensure bed spaces available are suitable to their needs.
- We issue and enforce occupancy agreements
- Complete inductions to ensure individuals are able to use equipment within the properties safely
- Provide information that allows clients to report maintenance and repair issues themselves
- Support clients with reporting maintenance issues, scheduling and organising repairs.
- Cleaning of the premises, Support with cleaning products
- Maintenance of the gardens,
- Ensuring the completion of Fire risk assessments and any identified risks addressed
- Pat Testing- ensuring the safety of items in the property
- Gas safety
- Plumbing issues – some addressed internally by staff or by external contractors.
- Support with managing medications
- Support with attending appointments
- Support for accessing food and additional resources in times of hardship
- Information on accessing community-based services
- Access to tea facilities
- Guidance around cooking
- Monitoring visitors
- Addressing antisocial issues- smoking on the premises, addressing disputes between clients
- Liaising with neighbours
- Arrange meetings, tenant support panels, monitor fire procedures and activations
- Supporting clients with employment- job vacancies are advised internally to our clients. So they are able to apply etc. They get the first refusal on posts if they have the qualifications etc. Individuals are also given the opportunities to volunteer with us or organisations we work closely with.
- Liaise with local police departments regarding issues concerning the projects and or our residents
- Individuals are supported with job searches, access to computers are provided by us, the internet is supplied.
- Residents are given someone to talk to 24 hours per day.
- Provided with furnishings
- Move on support – accessing new areas, support with filling housing forms, referrals
- Our staff support clients with applying for benefits
- Liaise with councils on their behalf
- Address issues they are unsure of
- Signpost to professional agencies where possible
- Monitor mental health clients
- Liaise with agencies to ensure they are engaging.
- Support with reading documents, writing letters, speaking to external agencies to bypass language barriers
- We provide training for those who are interested.
- We collect and account for rents
- Manage service charge and utility payments
- Support for rehabilitation
- We supervise clients and liaise with probation officers to prevent or minimise recall to prison
- We do wellbeing and health and safety checks
- We enforce the house rules
- Support clients in maintaining their sobriety- via checks and rules, information and advice. Mentoring/companionship – open door policy
- Manage challenging behaviour
- Educational activities – eLearning, CV support
- Hygiene advise and guidance.
- Support for opening bank accounts
- Budgeting advice
- Attending ESA assessments and jobcentre appointments
- Assistance to our residents to address their housing arrears such as liaising with the benefit office, supporting them in making arrangements or completing Discretionary housing payments application forms.
- We support residents to apply for housing benefits and universal credit, we record and monitor payments receive, send rent update notices and or enquiries. Liaise with councils to identify why claims have not been paid.
- We speak to residents in regards to the impact of breaching house rules on their tenancy and give advice and assistance on how they could go about fulfilling their tenancy conditions
- We discuss the impact of certain situations, relationships etc on their personal safety and the safety and security of their accommodation.
- We repair or replace broken furniture’s or organise the repair of issues with the properties